1. Who We Are

TradieMate AI is a software platform designed to help businesses generate quotes, proposals, invoices, and other project-related documentation using artificial intelligence.

If you have any questions regarding this Privacy Policy, you can contact us at:

Email: info@tradiemateai.com.au

2. Information We Collect

We may collect the following information:

Account Information

• Name
• Email address
• Business name
• Contact details

Billing Information

• Subscription details
• Payment information processed through third-party payment providers

Uploaded Content

• Building plans
• Drawings
• Project documents
• Quotes
• Invoices
• Other files uploaded to the platform

Usage Information

• Login activity
• Device information
• Browser information
• Platform usage data
• Analytics and performance information

3. How We Use Your Information

We use your information to:

• Provide and operate TradieMate AI services
• Process subscriptions and payments
• Generate AI-assisted outputs
• Improve platform functionality
• Provide customer support
• Communicate updates and service information
• Maintain platform security and prevent misuse

4. AI Processing

TradieMate AI uses artificial intelligence technologies to analyse uploaded plans, documents, and project information.

By using our services, you acknowledge that uploaded content may be processed by AI systems to generate estimates, quantities, proposals, and other outputs.

Users remain responsible for reviewing and verifying all generated information before relying on it for business or commercial purposes.

5. Data Storage and Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction.

While we implement industry-standard security measures, no online platform can guarantee absolute security.

6. Third-Party Services

We may use trusted third-party providers to support our services, including:

• Payment processors
• Cloud hosting providers
• Analytics services
• Artificial intelligence service providers
• Customer support platforms

These providers may process information only as required to deliver their services.

7. Data Retention

We retain information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Users may request account deletion at any time.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access your information
• Correct inaccurate information
• Request deletion of your information
• Withdraw marketing communications
• Request information about how your data is used

Requests can be made by contacting us at info@tradiemateai.com.au.

9. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Improve website performance
• Understand user behaviour
• Enhance user experience
• Monitor website traffic

You may manage cookie preferences through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised “Last Updated” date.

Continued use of TradieMate AI following any updates constitutes acceptance of the revised Privacy Policy.

11. Contact Us

TradieMate AI
Email: info@tradiemateai.com.au